PRIVACY POLICY
📄 PRIVACY POLICY – MILOS JEWELRY
Privacy Policy
Last Updated: [Insert Date]
Milos Jewelry LLC ("Milos Jewelry", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website at https://www.milosjoyeria.com, visit our physical retail store, or interact with our services.
1. Information We Collect
We may collect the following types of personal information:
A. Information You Provide Directly
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Full name
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Phone number
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Email address
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Billing and shipping address
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Payment confirmation details
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Repair or order information
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Layaway details
B. In-Store Transactions
When you leave jewelry for repair or place an order in our retail store, we collect:
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Your name
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Your phone number
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Description of the item
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Service details
C. Automatically Collected Information
When visiting our website, we may collect:
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IP address
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Browser type
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Device information
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Usage data through cookies
2. How We Use Your Information
We use your information to:
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Process transactions
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Provide repair and order updates
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Respond to customer inquiries
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Provide customer support
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Improve our website and services
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Comply with legal obligations
3. SMS Service Notifications Program
Milos Jewelry offers a Repair & Order Notification SMS Program strictly for transactional purposes.
How It Works
Customers who provide their phone number in person at our retail store during a repair intake, purchase, or layaway transaction may receive SMS messages related to:
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Repair confirmation
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Repair status updates
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Pickup notifications
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Order completion alerts
Important:
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This SMS program does NOT send marketing or promotional messages.
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Message frequency varies depending on service status.
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Message and data rates may apply.
Opt-Out
You may opt out at any time by replying STOP.
Help
For assistance, reply HELP or contact us directly at our store phone number.
No Sharing of Mobile Data
We do not sell, rent, or share your mobile phone number with third parties for marketing purposes.
"Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."
4. Marketing Communications (Separate Programs)
From time to time, Milos Jewelry may offer separate marketing programs (email or SMS) that require independent and explicit opt-in consent.
Marketing communications are NOT part of our Repair & Order Notification SMS Program.
Customers must separately consent to receive promotional messages.
5. How We Share Information
We may share personal information only with:
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Payment processors
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IT service providers
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Shipping partners
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Legal authorities when required by law
We do NOT share your personal information for third-party marketing purposes.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain customer information as long as necessary to:
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Provide services
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Maintain transaction records
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Comply with legal obligations
8. Your Rights
Depending on your state of residence, you may have rights to:
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Request access to your personal information
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Request correction of inaccurate data
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Request deletion of your data
To exercise these rights, contact us using the information below.
9. Cookies
Our website may use cookies to improve user experience and analyze traffic. You may disable cookies in your browser settings.
10. Third-Party Services
We may use third-party service providers such as Shopify to operate our website and process transactions.
These providers have their own privacy policies governing their practices.
11. Children's Privacy
Our services are not directed to individuals under 13 years of age.
12. Contact Information
Milos Jewelry LLC
563a chickering road, north andover, ma, 01845
Phone: 929-240-4339
Email: info@milosjewelry.com
